TBR: Lenovo earns top x86 server customer satisfaction scores in 2Q15

Date:  August, 2015

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Lenovo x86 server customer satisfaction scores exceed those of Dell and HP

Global server customers are deploying x86-based solutions in increasingly demanding use cases, including mission-critical workloads such as ERP, CRM, business intelligence and analytics. Consequently, customers are demanding x86 servers with strong performance and reliability, as globalization requires continuous server uptime. TBR’s 2Q15 Corporate IT Buying Behavior and Customer Satisfaction Study: x86-based Servers (CSAT x86-based Servers Study) found that customers require a server vendor to excel in several areas, including sales processes, product quality, and services and support. Customer satisfaction scores show customers view Lenovo as a vendor they can rely on to provide high-quality x86 servers backed with helpful and responsive sales, services and support.
In TBR’s 2Q15 CSAT x86-based Servers Study, Lenovo customers reported higher levels of satisfaction with their x86 servers compared to Dell and HP customers. For the 2Q15 study, TBR measured 22 customer satisfaction attributes; Lenovo was the outright leader or tied for the lead in rolling six-month mean satisfaction scores. Lenovo’s overall weighted satisfaction score, which includes sales, product, service and loyalty attributes, was 75.5 out of a possible 100, surpassing Dell and HP, which scored 73.1 and 73.3, respectively. TBR believes Lenovo’s leading satisfaction score indicates the company is meeting customer expectations in the x86 server market through high-quality hardware and consistently strong sales and services quality. 

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