TBR: Lenovo earns top x86-based server customer satisfaction scores in 4Q15

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The x86-based server market continues to grow as organizations seek to replace propriety systems with more open x86-based architectures to optimize business outcomes. TBR research indicates that as customers use more x86 servers in their data centers, they are increasingly leveraging this hardware for business-critical workloads such as database applications, systems management, enterprise resource planning (ERP) and customer relationship management (CRM). Customers require reliable, strong-performing hardware backed by vendors with a solid services and support organization to confidently run these workloads on their x86 servers. TBR’s 4Q15 Corporate IT Buying Behavior & Customer Satisfaction Study: x86-based Servers (CSAT x86-based Servers Study) found customers require a server vendor to excel in several areas, including sales processes, product quality, and services and support.
Satisfaction scores from TBR’s 4Q15 CSAT x86-based Servers Study show that customers view Lenovo as a provider of high-quality x86-based servers, services and support. TBR measured 22 customer satisfaction attributes for Dell, Hewlett Packard Enterprise (HPE) and Lenovo, and Lenovo finished ahead of its competitors in rolling six-month mean satisfaction scores for every attribute. Lenovo’s overall TBR weighted satisfaction index score, which includes sales, product and service attributes, as well as brand loyalty, was 78.3 out of a possible 100, surpassing Dell and HPE, which scored 73.9 and 73.4, respectively. Lenovo has been No. 1 in overall x86-based server customer satisfaction in seven out of the previous eight quarters. TBR believes Lenovo’s industry-leading satisfaction scores reflect the vendor’s ability to meet customer expectations for high-quality hardware and consistently strong sales, services and support.

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