Lenovo Ranks No. 1 in Customer Satisfaction
RESEARCH TRIANGLE PARK, N.C., August 19, 2005 - Lenovo today announced the most recent Technology Business Research (TBR) report concludes that the company has moved into the No. 1 position in notebook corporate customer satisfaction. In TBR's 2Q2005 "Corporate IT Buying Behavior and Customer Satisfaction Study," Lenovo was the only company of the four competitors surveyed that achieved higher ratings than the previous quarter. According to the study, "Lenovo has steadily pushed up its position to the point where it is beginning to have repercussions for the competition." Over the longer term, Lenovo's index position has advanced more than any other competitor, by a margin of four percent in the past 18 months.
Lenovo beat its nearest competitor in the two areas of hardware reliability and product design/features and was the only vendor to have improved loyalty quarter to quarter. In addition, satisfaction scores increased across the board of measured attributes, led by rising satisfaction in the areas of notebook support and ease of doing business.
"Lenovo has furthered its solid reputation by establishing competitive strengths beyond the usual hardware quality to include all aspects of notebook support," said Julie Perron, TBR analyst. "The company's progress has been consistent and full of purpose. The new management partnership between the former IBM executives and those of Lenovo appears to have synergized their objectives."
"Our strategy is based on what customers want: high-quality products, world-class service and constant innovation," said Fran O'Sullivan, chief operating officer, Lenovo. "The results of the latest TBR study show that we are fully committed to providing customers with technology and high quality products that matters most to them."
Recently, Lenovo has unveiled a steady stream of new innovations: a fuel-cell for ThinkPad notebooks, dual-core ThinkCentre desktops, an Innovation Center in Raleigh, and most recently, a ThinkPad X41 Tablet.
TBR's Corporate IT Buying Behavior and Customer Satisfaction Study is a quarterly report based on data collected from the previous six months. The recently published report includes data from January 2005 - June 2005. The audience is comprised of large U.S. enterprises that plan to purchase at least 100 notebook systems in the next year. Lenovo, Dell, HP and Toshiba are included in the study.
About Lenovo Lenovo (HKSE: 992)(ADR: LNVGY) is the world's third-largest personal computing company. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina, and develops, manufactures and markets reliable, high-quality, secure, and easy-to-use technology products and services. For more information, see www.lenovo.com .