Lenovo ThinkCentre Desktops Rank No. 1 in Business Customer Satisfaction for Second Consecutive Quarter
Lenovo earns its highest customer loyalty rating in TBR Customer Satisfaction Study history
RESEARCH TRIANGLE PARK, NC – Dec. 1, 2010: Lenovo (HKSE: 992) (ADR: LNVGY) today announced that TBR has ranked the company No. 1 in its Desktop Corporate IT Buying Behavior and Customer Satisfaction Study for 3Q 2010. The results mark the second consecutive time that TBR has recognized Lenovo as the highest in overall customer satisfaction for the desktop sector. Lenovo received higher-than-average scores across the areas of hardware reliability, delivery time and parts availability.
“Following a period of retracted spending, many companies are seeking to purchase new and improved commercial desktop solutions,” said Tom Shell, vice president, ThinkCentre Desktop Product Marketing, Lenovo. “Our enthusiasm for our products and customers has never been stronger and the latest TBR results reflect this. To be ranked No. 1 for desktops consecutively validates Lenovo’s commitment to deliver superior products with the technologies and innovations that make a difference to our customers.”
Lenovo earned its highest customer loyalty rating against its competition since TBR first began the Customer Satisfaction Study 13 years ago. Lenovo also gained two new competitive strength distinctions for delivery time and parts availability while continuing to reinforce its hardware reliability. Additionally, the report noted Lenovo as the most improved competitor in 3Q 2010 due to substantially improved delivery time, parts availability and changes in perception of desktop value, all of which boosted Lenovo’s status to the singular No.1 ranked player.
Lenovo offers a range of commercial desktops that offer businesses of all sizes cutting-edge technology, customer-centric innovation and powerful productivity features. Starting at under $500, Lenovo’s ThinkCentre A70z all-in-one (AIO) and M70e are ideal for value-oriented medium to large businesses that want a full-featured PC. Lenovo also offers the ThinkCentre M90z—the industry’s first large business-focused 23-inch all-in-one (AIO) desktop—that blends strong performance and IT features with sophisticated style and design.
Lenovo continues to invest in service and support—including a suite of customized diagnostic tools called ThinkVantage Technologies productivity tools. Lenovo customer service also assists customers though a robust online presence, which includes e-support, forums, technical troubleshooting tools and social media integration.
“Lenovo hit the marks in the areas that are key to customer satisfaction,” said Jon Lindy, president, TBR. “Those areas include hardware reliability, delivery time, parts availability, ease of doing business and overall satisfaction. Lenovo’s strong foundation continues to elevate the company against its competitors when it comes to customer satisfaction.”
TBR surveyed nearly 450 IT decision makers at medium and large businesses in North America with more than 2 million installed desktop PCs.
Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building exceptionally engineered personal computers. Lenovo’s business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information see www.lenovo.com.