Lenovo Earns Top Ratings for Quality and Design in 1Q2005 TBR Study
RESEARCH TRIANGLE PARK, NC — (MARKET WIRE) — 05/23/2005 — Lenovo today announced that the most recent report by Technology Business Research found that quality remains a competitive strength for ThinkPad notebooks. Lenovo was found to be one of the only notebook vendors keeping pace with hardware quality expectations and whose satisfaction ratings for quality are advancing rather than declining. Based on product, support or services, 35 percent of the study's respondents indicated seeing Lenovo as having differentiated itself in the notebook marketplace, making Lenovo the leader.
TBR concluded that Lenovo's announcement to acquire IBM's Personal Computing Division was the most distinguished achievement of the study. Additionally, the study found that, following the announcement, loyalty and satisfaction to the ThinkPad brand remained solid.
"We are delighted by our performance in the latest TBR study, which shows that customers have confidence in both our ability to maintain the high quality we are known for and to deliver a ThinkPad notebook that will forever remain a solid, dependable productivity tool they can count on," said Fran O'Sullivan, chief operating officer, Lenovo International. "Lenovo will continue to innovate and invest in the ThinkPad line, and customers should come to expect even more from our passionate pursuit of innovation."
The study ranked Lenovo the number two leading notebook vendor, a distinction it shares with HP. Improvements in delivery time and parts availability resulted in Lenovo moving ahead in the mean overall satisfaction measurement by 0.9 percent to tie with Dell for the lead position. In the sales and product delivery category, Lenovo and HP were found to be closing the gap on Dell, whose improvement trend leveled off in 1Q2005.
In addition, TBR reintroduced its design attribute category in the most recent report, and ThinkPad notebooks received the highest mean score of all surveyed notebooks.
TBR's Corporate IT Buying Behavior and Customer Satisfaction Study is a quarterly report based on data collected from the previous six months. The recently published report includes data from October 2004 - March 2005. The audience is comprised of large U.S. enterprises that plan to purchase at least 100 notebook systems in the next year. Lenovo, Dell, HP and Toshiba are included in the study.
About Lenovo Group Ltd. Lenovo (HKSE: 992; ADR: LNVGY) is the world's third-largest personal computing company. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company employs 19,000 people worldwide and develops, manufactures, and markets reliable, secure, and easy-to-use technology products. For more information, see www.lenovo.com .
Contact: Christine HallLenovo Media Relations919-991-3556 www.lenovo.com