Lenovo ThinkPad Laptops #1 in TBR Customer Satisfaction for Fourth Time in Row
RESEARCH TRIANGLE PARK, NC – May 20, 2010: Lenovo (HKSE: 992) (ADR: LNVGY) today announced that TBR has ranked Lenovo ThinkPad laptops #1 in its Corporate IT Buying Behavior and Customer Satisfaction Study for 1Q 2010. The ranking represents the fourth time in a row ThinkPad laptops have been recognized by medium and large business customers for their quality and reliability and new competitive strength for delivery time. The study also highlighted Lenovo’s strong customer satisfaction for phone technical support and repair time.
“While ThinkPad laptops are distinguished by their quality and reliability, we’ve also worked tirelessly during the past year to give customers even more options with new contemporary designs like the ThinkPad Edge line and more aggressive price points with products like the ThinkPad X100e, a new class of entry ultraportable starting under $500” said Peter Hortensius, senior vice president, Think Product Group, Lenovo. “We’ve combined this expanded laptop portfolio with strong service and support for a 360° solution for business customers.”
Consistently Strong Quality and Reliability
In the study, Lenovo earned its third consecutive competitive strength distinction for hardware quality and reliability. Lenovo has received this recognition for 15 reporting periods since 1Q 2006 – five times that of any competitor. Lenovo also maintains the distinction of being the only PC manufacturer to earn a rating of 6.1 or higher. Customers indicated hardware reliability as the critical area for satisfaction.
“Unlike competitors, Lenovo has maintained its strong customer satisfaction ratings during the Great Recession,” said Jon Lindy, president, TBR. “In addition to consistently high marks for quality and reliability through the introduction of new products and innovations, Lenovo has gained ground this reporting period to make delivery time a competitive strength.”
Recent ThinkPad introductions include the ThinkPad Edge line of laptops designed to give small to medium businesses an affordable PC with the latest technologies like Intel Core and AMD dual core processors and web conferencing features in a stylish ThinkPad design with color choices and a contemporary keyboard. The ThinkPad X100e pioneers a new computing category by giving users a small, productivity-designed laptop at netbook-like prices. Additionally, Lenovo has debuted new laptops that stretch the boundaries on innovation, such as the ThinkPad T410s, a thin, light and powerful performer.
The study also awards high satisfaction scores for phone technical support and delivery and repair time. Lenovo offers ThinkPlus Priority Support for 24x7 technical phone support, priority call routing to advanced technical experts, web-based service call tracking tools and more. Additionally, ThinkPlus Priority 4 extends upon ThinkPlus Priority Support services for on-site response time for parts and field technicians within four hours of a service call.
The survey includes nearly 500 IT decision makers at medium and large businesses in North America. These businesses have nearly one million PCs installed.
Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building exceptionally engineered personal computers. Lenovo's business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group's acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information see www.lenovo.com.