From uncertainty around GenAI, to unsuccessful return-to-office policies, to flexible working needs, organizations are facing unprecedented challenges as the working landscape rapidly evolves. The ISG Provider Lens™ – Future of Work Services is published each year to evaluate providers’ strengths, challenges, and differentiators in the modern workplace to help companies navigate choices along their digital transformation journey. In the recently released 2024 annual report, Lenovo United States was recognized as a Rising Star in the Managed End-user Technology Services category.
To be eligible, companies must provide support for the complete end user computing environment; support unified endpoint management (UEM), enterprise mobility management, application provisioning, and patch management; offer complete device lifecycle management services, device sourcing, and logistics; demonstrate experience in providing virtual desktop services on premises and on the cloud; offer related field services, and IMAC and break/fix services; and generate either 30 percent or more revenue from the midmarket or SMB market and/or have 30 percent or more digital workplace clients in the U.S. from the midmarket segment.
A Rising Star & Product Challenger in Managed End-user Technology Services
Out of the 29 companies evaluated in the U.S. for Managed Workplace Services – End-user Technology, Lenovo’s impressive digital workplace services revenue growth, device lifecycle management using TruScale Device as a Service, and its robust end-user computing managed services through its AI-enabled persona segmentation and support platform, Care of OneTM, earned it the lone Rising Star accolade.
The report highlighted Lenovo’s strategic investments in standalone digital workplace service deals focusing on specialized end-user technology and its aggressive goals to disrupt the market and lead the pack. Not only does Lenovo offer device lifecycle management for desktops and laptops, it extends this service to AR and VR devices, with a focus on sustainability and refurbished devices.
The Rising Star designation indicates ISG sees strong potential for Lenovo to move from Product Challenger into the Leader quadrant, based on its promising portfolio, market experience, roadmap, and focus on key market trends and customer requirements.
Customers can have peace of mind knowing Lenovo’s managed workplace services have been thoroughly reviewed and evaluated by a third party. The market has responded favorably to Lenovo’s digital workplace services, whose growth is leading in the sector. This recognition also validates Lenovo’s ability to leverage AI for personalized support with Care of One and TruScale DaaS for sustainable device lifecycle management.
“With its focused services, targeted market approach, strong growth and AI-enabled support services, Lenovo is rapidly emerging as a Rising Star in this market.”
-Mrinal Rai
About Lenovo
Lenovo (HKSE: 992) (ADR: LNVGY) is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.
About The ISG Provider Lens™
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research, and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners. The research currently covers providers offering their services across multiple geographies globally.
The ISG Provider Lens™ quadrants are created using an evaluation matrix containing four segments (Leader, Product Challenger, Market Challenger and Contender), and the providers are positioned accordingly. Each ISG Provider Lens™ quadrant may include service providers that ISG believes have strong potential to move into the Leader quadrant, known as a Rising Star.
Rising Stars have promising portfolios or the market experience to become a Leader, including the required roadmap and adequate focus on key market trends and customer requirements. They also have excellent management and understanding of the local market in the studied region. These vendors and service providers give evidence of significant progress toward their goals in the last 12 months.
For more information visit isg-one.com/research/isg-provider-lens.
About ISG (Information Services Group)
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.
Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
For more information, visit www.isg-one.com.
