Lenovo’s innovative approach to the future of work is positioning it as a Contender amongst workplace technology services and solutions providers in the United States. In ISG’s 2023 Quadrant Report, Lenovo was recognized in both the Managed Workplace Services – End User Technology – Large Accounts and Digital Service Desk & Workplace Support Services categories.
A Contender in Managed Workplace Services – End User Technology – Large Accounts
Amongst providers, ISG recognized Lenovo for its ability to support large enterprise clients with a large volume of devices and end-user technology ecosystems to manage. Enterprise clients looking for a broader digital workplace transformation strategy and employee experience implementation but needing assistance getting started should consider Lenovo’s endpoint management services.
Clients with a large number of Apple devices who need their device estate managed can also benefit from Lenovo’s Apple device management capabilities, which are bolstered by its partnership with Jamf.
Looking to the future, Lenovo is very focused on next-generation unified endpoint management services and endpoint security. We are actively developing platform-driven security, collaboration, and productivity services, and investing in enhancing our automated issue-resolution capabilities.
Clients using Lenovo can decrease their security management costs by 40% and still use their existing tools for endpoint management.
A Contender in Digital Service Desk & Workplace Support Services
In May 2023, Lenovo launched the Digital Workplace Solutions (DWS) platform and support services globally. Within just a few months of entering the market, ISG has already recognized how well-suited Lenovo DWS is for large enterprise clients who have a large volume of devices and an end-user technology ecosystem to manage.
Enterprise clients seeking a broader digital workplace transformation strategy and employee experience implementation but needing assistance taking the first step can benefit from Lenovo’s endpoint management services. Lenovo’s service desk services are particularly helpful for clients with a wide variety of device estate and service desk issues mostly related to devices.
Lenovo’s roadmap for the future is focused on generative AI to enhance its service desk capabilities. We are developing a hyper-personalized support application powered by generative AI technology to support rapid and accurate service intelligence and hyper-personalized service experience. It also includes a reasoning engine to resolve issues interactively.
Lenovo enables up to 50% of issues to be resolved through self-help and eliminates 77% of incidents related to business applications.
About The ISG Provider Lens™
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research, and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners. The research currently covers providers offering their services across multiple geographies globally.
The ISG Provider Lens™ quadrants are created using an evaluation matrix containing four segments (Leader, Product Challenger, Market Challenger and Contender), and the providers are positioned accordingly. Each ISG Provider Lens™ quadrant may include service providers that ISG believes have strong potential to move into the Leader quadrant, known as a Rising Star.
Rising Stars have promising portfolios or the market experience to become a Leader, including the required roadmap and adequate focus on key market trends and customer requirements.
They also have excellent management and understanding of the local market in the studied region. These vendors and service providers give evidence of significant progress toward their goals in the last 12 months.
For more information visit isg-one.com/research/isg-provider-lens.
About ISG (Information Services Group)
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.
Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
For more information, visit isg-one.com.
