Lenovo’s innovative digital workforce solutions and managed workplace services are taking the Australian market by storm. Having just rolled out these offerings in May, Lenovo received a Rising Star designation from ISG in both Managed Workplace Services – End-user Technology and Digital Service Desk and Workplace Support Services amongst the nation’s leading managed service providers.
As the only Rising Star recipient in these categories, Lenovo stood out for its formidable portfolio and local market expertise. In the next 12-24 months, Lenovo is expected to move into the Leader quadrant as we continue to make a strong impact on the market and deliver robust innovation.
A Rising Star in Managed Workplace Services – End-user Technology
Out of the 30 companies evaluated, Lenovo’s Digital Workforce Solutions platform, AI capabilities, and advanced, cloud-enabled managed service desk offering earned it the lone Rising Star accolade.
ISG noted our ability to tailor workplace solutions to industry, enterprise, role and person, and leverage analytics and AI in the platform. This enables users to drive greater automation, glean deeper insights, and create organic improvements in workforce productivity, engagement and experience.
“Lenovo has been aggressively expanding its portfolio of workplace services both in-house and through partners. As a part of this strategy, Lenovo has integrated AI into its service desk operations, chatbot and other areas.”
– Craig Baty, Lead Analyst
A Rising Star in Digital Service Desk and Workplace Support Services
Another nationwide trend is the shift from just reducing IT costs to empowering internal users with a proactive, personalized omnichannel experience. This has led to increased use of automation, machine learning and contextual AI for support services.
Once again, Lenovo was the exclusive recipient of the Rising Star amongst 30 competitors. ISG cited the ease of use and omnichannel experience of our next-gen service desk built with market-leading technologies; the establishment of the Blockchain Innovation Lab and adoption of blockchain technology in our products; and the advanced workplace support functionalities including proactive prevention of issues, speed, convenience and flexibility in resolution.
- 20% efficiency gains
- 85% reduced downtime
- 15% increased revenue retention
- 12% reduced attrition and improved EX
“Lenovo responds to customer demand for value beyond devices, with future-of-work solutions that take a services-led approach, drawing synergies with its leading position in the areas of PCs, computing and Edge to bring about transformation.”
– Craig Baty, Lead Analyst
About The ISG Provider Lens™
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research, and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners. The research currently covers providers offering their services across multiple geographies globally.
The ISG Provider Lens™ quadrants are created using an evaluation matrix containing four segments (Leader, Product Challenger, Market Challenger and Contender), and the providers are positioned accordingly. Each ISG Provider Lens™ quadrant may include service providers that ISG believes have strong potential to move into the Leader quadrant, known as a Rising Star.
Rising Stars have promising portfolios or the market experience to become a Leader, including the required roadmap and adequate focus on key market trends and customer requirements.
They also have excellent management and understanding of the local market in the studied region. These vendors and service providers give evidence of significant progress toward their goals in the last 12 months.
For more information visit isg-one.com/research/isg-provider-lens.
About ISG (Information Services Group)
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.
Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
For more information, visit www.isg-one.com.
