Research Triangle Park, N.C., May 30, 2007 – Lenovo today introduced expanded ThinkVantage Technology® (TVT) capabilities that help enterprise PC managers reduce the cost of service delivery through remote access and control of PC-Doctor system health software from Lenovo’s LANDesk® Management Suite for ThinkVantage® Technologies management console.
Developed through a collaborative effort by the three companies, Lenovo’s new PC-Doctor for LANDesk solution is a system-health solution that allows service managers to test PC hardware, remotely, over the network — either reactively when a problem is reported or proactively as part of a regular health checkup.
“By preloading the new version of PC-Doctor for LANDesk, we are combining our client management capabilities with advanced remote diagnostics for customers who are looking for new and expanded ways to manage service delivery costs,” said Bob Galush, vice president, software and peripherals marketing. “This tool will help customers reduce the number of costly and unnecessary desk-side visits as well as provide important information on what components need replacement before the dispatch of desk-side support is made.”
“Many software issues can masquerade as hardware issues, so it is a good practice to validate hardware before a technician is dispatched — particularly for large company campuses where each trip can exceed $100 in cost,” added Doug van Aman, PC-Doctor’s chief marketing officer, “Now, thanks to these new LANDesk for ThinkVantage and PC-Doctor capabilities exclusive to Lenovo, diagnostics can be run remotely to avoid the expense of unnecessary trips.”
How It Works Using PC-Doctor for LANDesk is easy: Just click on a specific computer from the list of networked systems from within the LANDesk Management Suite for ThinkVantage Technologies Console, and select PC-Doctor from menu of capabilities. The LANDesk software then remotely launches the PC-Doctor application on the target PC, without interrupting the user, as well as the remote diagnostic interface on the management console.
From this view, the help desk gains real-time access to the complete suite of Windows XP and Vista diagnostics and can test the CPU, memory, motherboard, hard drive, CD-ROM and DVD drive, video and audio, keyboard and mouse, and other hardware components. Additional capabilities include PC-Doctor Direct System Information that provides detailed information about the components used in the PC, and PC-Doctor Profiler technology that tracks changes made to the system over time to aid the diagnosis process.
After tests are run, the results are uploaded to the LANDesk database for later review as well as providing auditing and tracking capability on common system problems over time.
Availability Lenovo’s PC-Doctor for LANDesk comes preloaded on Lenovo ThinkCentre and ThinkPad PCs running Windows XP or Vista for customers using LANDesk Management Suite for ThinkVantage Technologies client software. The software is available for free through the preload or Lenovo ThinkVantage System Update (TVSU).
About Lenovo Lenovo (HKSE: 992) (ADR: LNVGY) is dedicated to building the world’s best engineered personal computers. Lenovo’s business model is built on innovation, operational efficiency and customer satisfaction as well as a focus on investment in emerging markets. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the company develops, manufactures and markets reliable high-quality, secure and easy-to-use technology products and services worldwide. Lenovo has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information, see www.lenovo.com/us/en .
About LANDesk Software LANDesk, an Avocent company, is a leading provider of systems, security, and process management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables thousands of organizations to easily deploy and use end-to-end management solutions. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia, and can be found on the Web at www.landesk.com .
About PC-Doctor Headquartered in Reno, Nev., PC-Doctor Inc. is the global leader in PC system health solutions that are used to reduce manufacturing, support and service costs. Since its founding in 1993, PC-Doctor has shipped more than 120 million licenses worldwide to top PC makers, support organizations, service centers and IT organizations. Additional information can be found at www.pc-doctor.com .