The Lenovo Premier Support team recently earned two top honors: “Organization of the Year” from the Business Intelligence Group and a Silver Stevie® Award for “Customer Service Team of the Year” as part of the 2025 American Business Awards® program. These awards highlight Lenovo’s commitment to helping enterprise customers keep operations steady and teams focused on what matters most.
Premier Support is Lenovo’s premium technical support offering, designed specifically for enterprise needs. It provides direct access to expert technicians around the clock, consistent case management through Technical Account Managers, and proactive issue resolution. It’s built to simplify support and give IT teams the space to focus on long-term goals and strategic work.
“When a company calls us, it’s because something isn’t working—and they need it fixed fast,” said John Stamer, Vice President and General Manager of Global Product Services and Sustainability, Solutions and Services Group, Lenovo. “We built Premier Support to resolve issues quickly and effectively, with people who know what they’re doing and care about getting it right. These awards reflect how seriously we take that responsibility.”
Across industries, enterprises use Premier Support in a variety of ways. In healthcare, fast issue resolution ensures that medical staff can access critical systems without delay. In manufacturing, remote troubleshooting minimizes costly equipment downtime. Financial institutions benefit from proactive case management and expert support that helps maintain compliance and system reliability. In higher education, responsive device support helps faculty stay productive and keeps students connected to the tools they need for an uninterrupted, high-quality learning experience. For global businesses, around-the-clock support and consistent service across regions help maintain stability and responsiveness.
What the Numbers Show
Enterprise support is not just about resolving technical issues—it’s about improving performance across the business. Lenovo Premier Support delivers measurable results:
- 12% faster e-ticket response times
- 92% of calls answered in under a minute
- 9.18/10 customer satisfaction score across 17,000+ surveys
- 8.4% more cases resolved remotely without requiring parts or site visits*
These gains mean fewer disruptions, more productive teams, and IT staff free to focus on long-term priorities.
Tools That Make a Difference
Lenovo Premier Support integrates tools that help enterprises stay ahead in an evolving IT landscape:
- AI Part Predictor supports faster, more accurate diagnostics
- Speech analytics identify coaching opportunities and improve service quality
- Microsoft 365 Copilot and Dynamics enhance operational efficiency and visibility
These tools not only help Lenovo resolve issues faster, but also generate insights that lead to smarter processes, better training, and more consistent service delivery.
Lenovo supports over 20 million devices in more than 100 countries through its Premier Support offering. Enterprises benefit from 24/7 access to highly skilled technicians and dedicated Technical Account Managers who provide continuity and accountability.
“Enterprises rely on reliable support that evolves with their needs,” Stamer added. “The goal is to help organizations operate more smoothly and with confidence.”
Premier Support isn’t just about fixing issues—it’s about giving IT leaders the confidence that support is handled, so they can focus on what’s next. With global recognition, proven results, and a focus on real-world outcomes, Premier Support is designed to meet the needs of enterprise organizations today—and adapt with them tomorrow.
Explore Lenovo Premier Support and Lenovo Premier Support Plus or contact a Lenovo representative to find out how it can support your IT team and help meet business goals.
*Based on internal Lenovo data.
