In Germany, the rapid adoption of hybrid and flexible work arrangements in recent years has significantly reshaped the work landscape and challenged traditional perceptions of what it means to work. The ISG Provider Lens™ – Future of Work Services is published each year to evaluate IT providers’ strengths, challenges, and differentiators in the modern workplace to help companies navigate their digital transformation journey. In the recently released 2024 annual report, Lenovo Germany was recognized as a Product Challenger in five categories.
A Product Challenger in Continuous Productivity Services (including Next-gen Service Desk)
Continuous Productivity Services evaluates providers’ capabilities to support ongoing productivity needs with proactive support, experience-centric service desk, effective field services, and smart shift-left offerings to keep employees engaged and connected. Leveraging AI and an automation-first approach, Lenovo’s ability to deliver proactive solutions, offer an AI-powered Service Desk, and a personalized employee experience platform through Care of OneTM earned it recognition in the Product Challenger quadrant.
A Product Challenger in Smart and Sustainable Workplace Services
For the Smart and Sustainable Workplace Services category, ISG evaluates providers’ abilities to create and manage smart, IoT-enabled and sustainable physical workplaces, and foster an inclusive work environment. One of Lenovo’s strategic pillars is its focus on sustainability and cybersecurity. Lenovo’s offering, such as cyber-resiliency-as-a-service, and sustainable devices, were noted for their ability to help clients meet their regulatory and environmental protection goals. For its track record helping clients achieve their sustainability metrics, Lenovo was recognized as a Product Challenger.
A Product Challenger in Workplace Strategy and Enablement Services
This quadrant evaluates providers’ abilities to leverage work flexibility as a competitive advantage, and integrate the physical, digital, and human aspects of work. The designs of Lenovo’s solutions were noted for their strong employee experience (EX) focus, and using persona-based configurations to customize services to specific user needs, which improved productivity and customer satisfaction overall. Additionally, Lenovo’s strong partnerships with leading technology providers allow it to offer best-in-class solutions, such as Microsoft Copilot integration, for enhanced cybersecurity and productivity.
A Product Challenger in Collaboration and Next-gen Experience Services
Today’s hybrid work environments have made collaboration a top priority for businesses. This quadrant evaluates providers’ expertise in transforming employee experience through strategic planning, change management and advisory services, and fostering a holistic and engaging work experience beyond basic technology enablement.
Lenovo’s Digital Workplace Solutions are well-suited for enterprises seeking to modernize their digital workplace infrastructure. Its offering will benefit organizations with a diverse and distributed workforce that require advanced endpoint management across hybrid environments, especially if they want to enhance employee experience and productivity.
A Product Challenger in Managed End-user Technology Services
This quadrant evaluates providers’ capabilities to deliver seamless, secure, and always-on digital workplace solutions covering the entire lifecycle, including device as a service, with digital experience management, smart provisioning, and unified endpoint management.
Lenovo was recognized as a Product Challenger in this quadrant because its solutions drive measurable business outcomes. It offers significant cost reductions and improvements in EX through AI-driven insights and proactive management. Plus, its zero-touch services reduce friction, while contractual commitments ensure clients make gains in productivity, engagement, and operational efficiency.
About Lenovo
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a pocket-to cloud portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.
About The ISG Provider Lens™
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research, and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners. The research currently covers providers offering their services across multiple geographies globally.
The ISG Provider Lens™ quadrants are created using an evaluation matrix containing four segments (Leader, Product Challenger, Market Challenger and Contender), and the providers are positioned accordingly. Each ISG Provider Lens™ quadrant may include service providers that ISG believes have strong potential to move into the Leader quadrant, known as a Rising Star.
Rising Stars have promising portfolios or the market experience to become a Leader, including the required roadmap and adequate focus on key market trends and customer requirements. They also have excellent management and understanding of the local market in the studied region. These vendors and service providers give evidence of significant progress toward their goals in the last 12 months.
For more information visit isg-one.com/research/isg-provider-lens.
About ISG (Information Services Group)
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis.
Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
For more information, visit www.isg-one.com.
